Refund Policy

Understanding Your Refund Rights

Look, we get it. Sometimes a course isn't what you expected. Maybe the timing's wrong, or the content doesn't match what you need right now. That's why we've put together a straightforward refund policy that actually makes sense.

Our approach is pretty simple. We want you to have enough time to explore the course materials and decide if they're right for you. But we also need to be fair to our instructors and the work they've put into creating quality content.

When You Can Request a Refund

Full Refund Eligibility

You're entitled to a complete refund if you meet these conditions. And honestly, we're pretty reasonable about this stuff.

• You submit your refund request within 14 days of your purchase date
• You've watched or downloaded less than 25% of the total course materials
• You haven't completed any graded assessments or received certification documents
• Technical issues on our end prevent you from accessing purchased content
• The course content significantly differs from what was advertised in the description

Situations Where Refunds Don't Apply

There are some cases where we can't offer refunds. It's not that we don't want to help — these situations just don't fit within fair refund parameters.

• Requests made more than 60 days after purchase (that's our hard limit)
• You've completed more than 50% of course materials or downloaded most resources
• You've already received and used a completion certificate for employment or education
• Subscription renewals where you continued using services for more than 7 days after renewal
• Bundle purchases where individual courses have been substantially completed

How to Request Your Refund

The process is actually straightforward. No jumping through hoops or waiting weeks for a response.

Different Purchase Types

Individual Course Purchases

Single course purchases follow our standard 14-day refund window. It's pretty straightforward — if you change your mind within two weeks and haven't gone through most of the content, you're good.

Course Bundles and Packages

Bundle refunds work a bit differently. If you've started multiple courses in the bundle, we calculate refunds based on which courses you've accessed. Sometimes that means a partial refund rather than full amount. We look at each situation individually.

Subscription Services

Monthly subscriptions can be cancelled anytime, and you keep access until the end of your billing period. Annual subscriptions are trickier — we offer prorated refunds if you cancel within the first 30 days. After that, you're committed to the full year, but you can cancel renewal.

One-on-One Consultations

Scheduled consultation sessions require 48 hours notice for full refund. Less than 48 hours but more than 24 hours gets you 50% back. Under 24 hours and we can't offer a refund, though we'll try to reschedule instead.

Payment Method Specifics

Credit and Debit Cards

Most straightforward option. Refunds go back to the card you used for purchase. Usually takes 5-7 business days to show up in your account, though some banks are slower.

PayPal Transactions

Returns to your PayPal account within 3-5 business days. You'll get an email from both us and PayPal confirming the refund.

Bank Transfers

If you paid via direct bank transfer, we'll need your current account details. Processing takes 7-10 business days because banks add their own delays.

Gift Card Purchases

Courses purchased with gift cards get refunded as account credit, not cash. That credit doesn't expire and you can use it for any future purchases.

Special Circumstances

Medical or Personal Emergencies

Life happens. If a medical situation or personal emergency prevents you from completing a course, contact us even if you're outside the standard refund window. We handle these case by case and we're generally understanding.

Technical Problems We Can't Fix

If our platform has technical issues that prevent you from accessing content, and our support team can't resolve them within a reasonable timeframe, you're entitled to a full refund regardless of when you purchased.

Course Content Changes

Sometimes we update courses significantly or discontinue them. If we make major changes that alter what you originally purchased, we'll offer either a refund or free access to a comparable replacement course.

Duplicate Purchases

Accidentally bought the same course twice? Happens more often than you'd think. Contact us and we'll refund the duplicate immediately. No questions asked.

What Happens After a Refund

Once we process your refund, your access to the course materials ends immediately. Downloaded resources should be deleted from your devices — you're not licensed to keep them after a refund.

Any certificates or completion records get voided. If you've already added credentials to your resume or LinkedIn, you'll need to remove them.

Your account stays active though. You can still purchase other courses, and your refund history doesn't affect future purchases. We're not going to hold it against you.

Refund Policy Updates

We review this policy twice a year and update it when needed. When we make changes, we'll email active students and post updates on our website 30 days before they take effect.

Changes don't apply retroactively. Whatever policy was in place when you made your purchase — that's what applies to your refund request, even if we've since updated the terms.