Privacy Policy

What Information We Collect

Running a budget performance platform means we need certain information to make the service work properly. Here's what we collect and why it matters:

How We Use Your Information

Everything we collect serves a purpose. We're not interested in hoarding data just because we can. Here's what happens with the information you share:

We process your data under several legal bases recognized by Australian privacy law. Most commonly, we're fulfilling our contract with you when you use the service. Sometimes we have legitimate business interests, like preventing fraud or improving security. And occasionally, we're meeting legal obligations, like retaining financial records for tax purposes.

Sharing and Disclosure

Your data doesn't leave our systems without a good reason. When it does, here's who might see it and why:

• Analytics and Performance: We use privacy-focused analytics tools to understand how people use roranexilvo. These services see aggregated, anonymized data only. They can't identify individual users or access your financial information.
• Security Services: Our security monitoring tools scan for threats and unusual activity. They process technical data like IP addresses and login patterns to keep your account safe.
• Legal Requirements: If Australian law enforcement or regulators issue valid legal demands for information, we'll comply. But we'll also push back on overly broad requests and notify you unless legally prohibited from doing so.

We don't share your information with advertisers. We don't sell user lists to marketers. We don't participate in data broker networks. Your budget metrics aren't for sale, full stop.

Your Rights Under Australian Privacy Law

The Australian Privacy Act gives you substantial control over your personal information. We've built these rights into how roranexilvo works, not just as a legal checkbox but because they make sense.

1. Access Your Information

   You can download everything we have about you at any time. Go to Settings, click Privacy Controls, and select "Export My Data." You'll get a complete package within 48 hours, including all your budget data, account history, and system logs that mention your account.

2. Correct Inaccurate Data

   Most information you can update directly in your account settings. For anything you can't change yourself, contact our support team and we'll make corrections within 5 business days.

3. Delete Your Account

   When you delete your account, we remove all your financial data within 30 days. Some records we're legally required to keep for tax purposes stay in our system for 7 years, but they're isolated from active systems and marked for automatic deletion once the retention period expires.

4. Object to Processing

   If we're processing your data based on legitimate interests rather than contractual necessity, you can object. We'll stop unless we have compelling legal grounds to continue. This doesn't apply to processing needed to deliver the service you're paying for, but it does apply to things like certain types of analytics.

5. Restrict Processing

   In some situations, you can ask us to hold your data without actively processing it. This might apply if you're disputing the accuracy of information or challenging whether we have valid grounds to process it.

Data Security and Protection

Security isn't something we bolt on at the end. It's built into how roranexilvo works from the ground up. Here's what protects your information:

Encryption Standards

All data transfers use TLS 1.3 encryption. Your budget information sits encrypted at rest using AES-256. Encryption keys rotate regularly and are stored separately from the data they protect. Even if someone somehow accessed our databases, they'd find useless encrypted text without the keys.

Access Controls

Our team uses role-based access controls. Customer support can see account information but not detailed financial data. Engineers work with anonymized datasets during testing. Only senior security personnel can access production systems, and every access gets logged and reviewed.

Infrastructure Security

We host exclusively in Australian data centers that maintain ISO 27001 certification. These facilities use physical security controls, redundant power and cooling, and network segmentation. Our systems undergo quarterly security audits by independent firms.

International Data Transfers

Your data normally stays in Australia. Our servers are here, our team is here, and we prefer keeping things that way. But technology services sometimes involve international components.

Some of our service providers have parent companies or technical infrastructure overseas, primarily in the United States and European Union. When data crosses borders, we ensure adequate protections through:

• Standard contractual clauses approved by international privacy authorities
• Additional technical safeguards like encryption and access restrictions
• Regular audits to verify compliance with privacy commitments
• Immediate notification requirements if foreign governments request access to Australian customer data

You have the right to know the specific countries where your data might be processed. Contact us for current details, as service providers occasionally change.

Cookies and Tracking Technologies

roranexilvo uses cookies to keep you logged in and remember your preferences. We don't use advertising cookies or cross-site tracking.

Essential Cookies

These make the service work. They remember who you are between page loads, maintain your security session, and store interface preferences. You can't disable these without breaking core functionality.

Analytics Cookies

We use privacy-respecting analytics to understand how people use roranexilvo. These tools collect anonymized data about feature usage and page views. You can opt out in your account settings under Privacy Controls.

We don't use social media pixels, don't integrate with advertising networks, and don't participate in cross-site tracking. When you leave roranexilvo, you leave our tracking behind.

Children's Privacy

roranexilvo isn't designed for use by anyone under 18. We don't knowingly collect information from children. If you're a parent who discovers your child has created an account, contact us and we'll delete it promptly.

Changes to This Policy

Privacy practices evolve as technology changes and regulations develop. When we update this policy, you'll see the new version in your account with the updated date at the top.

For minor clarifications or wording improvements, we'll just update the document. For substantial changes that affect how we collect or use your information, we'll email you at least 30 days before the changes take effect. This gives you time to review the updates and make decisions about whether to continue using roranexilvo.

We maintain an archive of previous policy versions. If you want to see what changed and when, email help@roranexilvo.com and we'll send you the relevant versions.

Complaints and Concerns

If something about how we handle your information concerns you, start by contacting us directly. Most issues get resolved quickly through conversation. Email help@roranexilvo.com with the subject line "Privacy Concern" and you'll hear back within 2 business days.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner. They're the federal authority that oversees privacy law compliance. Visit oaic.gov.au for information about their complaint process.